Service Coordinator
4 weeks ago
Are you a practical, organized, and capable individual who thrives in a fast-paced environment?
We are seeking a Service Coordinator to collaborate with our team of field service technicians, ensuring seamless delivery of our services and exceeding customer expectations.
A Role that Demands Adaptability
In this position, you will work closely with our service engineers to plan, prioritize, and organize their day-to-day operations. Your ability to build strong relationships with our technicians and customers will be crucial in ensuring our customers receive the support they need within the agreed-upon timelines.
Key Responsibilities
- Collaborate with service engineers to plan and prioritize their daily tasks
- Liaise with customers to arrange visit schedules, communicate changes, and coordinate equipment delivery
- Develop and maintain strong relationships with customers and internal stakeholders
- Utilize problem-solving skills to address complex issues and ensure timely resolution
Requirements
- Excellent customer service skills, with experience in a business-to-business environment
- Proficiency in MS Office products and CRM software (training provided)
- Ability to work in a pressurized environment and adapt to changing situations
- Positive attitude, with a willingness to support the team and customers
A Fulfilling Workplace
dormakaba is a globally successful company with a family business culture, employing over 15,000 employees worldwide. We offer a range of development and training opportunities, supporting our employees in the field and in our office locations.
Benefits
- 25 days annual leave + bank holidays
- Enhanced holiday purchase scheme
- Significant quarterly bonus scheme
- SMART pension scheme
- Life insurance and enhanced maternity/paternity benefits
- Medical insurance and medical cash plan
- Employee advice service and employee discount platform
At dormakaba, we value our employees and strive to create a fulfilling work environment that supports their growth and well-being.
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