Service Coordinator
4 weeks ago
In this role, you will collaborate with our service engineers across a given location, planning, prioritizing, and organizing their day-to-day operations. You will build relationships with our technicians, working together as a team to ensure our customers get what they need within the appropriate timescales.
You will liaise with customers to arrange timing of visits, keep them informed of any changes, and potentially arrange delivery of equipment and materials. This role is ideal for individuals who can demonstrate adaptability and a willingness to support their team and customers to achieve success.
Experience That Matters: Your Skills- Excellent customer service skills, ideally from a business-to-business environment, with the ability to communicate clearly, both verbally and via email to internal and external clients.
- IT literate with knowledge of MS office products. Experience of a CRM package such as Servicemax or similar is a real advantage, although training will be given.
- Proven ability to solve problems and work in a sometimes-pressurised environment.
- Calm and confident manner, with a positive attitude and the ability to demonstrate meeting challenges and going the extra mile for a customer.
At dormakaba, we are a globally successful company with a family business culture employing over 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.
We care for our employees, offering an attractive salary, and a range of benefits, including 25 days annual leave, a holiday purchase scheme, a significant quarterly bonus scheme, and a SMART pension scheme.
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