Insurance Claim Resolution Specialist

2 days ago


Huntingdon, Cambridgeshire, United Kingdom Austin Fraser Full time
Job Title: Insurance Claim Resolution SpecialistDescription:

Austin Fraser is seeking an experienced Claims Handler to join their team based in Huntingdon. This role would suit someone with a background in telephone customer service, who can demonstrate empathy and understanding towards clients.

This office-based position offers opportunities for career growth and development, with comprehensive training provided within the first 6 months of employment. The successful candidate will be responsible for handling claims from initial receipt to final resolution, working closely with various parties throughout the process.

  • Key Responsibilities:
  • Dealing with clients and third-party representatives to resolve claims efficiently.
  • Providing accurate, timely advice based on established guidelines and training.
  • Maintaining records of claims activity and progressing cases as required.
  • Meeting performance targets and identifying areas for improvement.
Requirements:
  1. Demonstrated experience in telephone customer service, preferably in an insurance or related industry.
  2. Excellent communication and interpersonal skills, with the ability to empathize with clients.


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