Insurance Claim Resolution Specialist
2 days ago
Austin Fraser is seeking an experienced Claims Handler to join their team based in Huntingdon. This role would suit someone with a background in telephone customer service, who can demonstrate empathy and understanding towards clients.
This office-based position offers opportunities for career growth and development, with comprehensive training provided within the first 6 months of employment. The successful candidate will be responsible for handling claims from initial receipt to final resolution, working closely with various parties throughout the process.
- Key Responsibilities:
- Dealing with clients and third-party representatives to resolve claims efficiently.
- Providing accurate, timely advice based on established guidelines and training.
- Maintaining records of claims activity and progressing cases as required.
- Meeting performance targets and identifying areas for improvement.
- Demonstrated experience in telephone customer service, preferably in an insurance or related industry.
- Excellent communication and interpersonal skills, with the ability to empathize with clients.
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