Service Coordination Professional

3 weeks ago


Caerphilly, United Kingdom Recruitment Fox Ltd Full time

**Job Description:** Customer Service Liaison

 

We are looking for a skilled Customer Service Liaison to join our team at Recruitment Fox Ltd. As a Customer Service Liaison, you will be responsible for providing exceptional customer service and supporting the service team in their daily operations.

 

**Key Responsibilities:**

  • Provide administrative support to the Service Manager, managing field service visit bookings and engineer calendars using bespoke software.
  • Manage specific key accounts as required.
  • Attend client review meetings and prepare necessary documentation.
  • Liaise effectively with Project Managers, the Contracts Manager, and Subcontractors for various projects.
  • Handle telephone queries from clients, recording messages and managing requests.
  • Support implementation of field service management software through accurate database updates.
  • Collaborate with internal teams (sales, technical) and external stakeholders to ensure seamless service delivery.

 

**Requirements:**

  • Proven experience as an Office Administrator or Business Support in a customer service-driven environment.
  • Strong knowledge of MS Office and experience with field service management systems.
  • Ability to adapt to bespoke software and demonstrate accuracy in database management.
  • Excellent communication skills with a focus on building strong relationships.
  • Familiarity with SLAs and KPIs.
  • A track record in service co-ordination with a flexible work approach.
  • A methodical style with the ability to prioritize tasks under pressure.
  • Possess tact and empathy in customer interactions.
  • Reliable, punctual, and a team player within a busy fire safety environment.

 

In return for your skills and dedication, you will receive an annual salary of £22,770, along with a comprehensive benefits package including private medical insurance, a wellness programme, and a stakeholder pension scheme.


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