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Customer Solutions Manager

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Trilliant Full time
About the Role

We are seeking a highly skilled and experienced Customer Solutions Manager to join our team at Trilliant. As a key member of our Sales, Commercial, and Customer Solutions team, you will play a critical role in the pursuit of new business in the utility sector through the development of targeted Smart Grid solutions materials, proposals, demos, presentations, and whiteboard workshops.

Key Responsibilities
  • Sales Enablement:
    • Work closely with Sales and Commercial Operations to define critical customer technical requirements and help position Trilliant offerings.
    • Prospect and technically prequalify new sales opportunities through inbound lead follow-up and outbound calls, text messages, and emails.
    • Develop compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
    • Collaborate with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
    • Promote new technical innovation that complements Trilliant's portfolio of products and services.
  • Direct Customer Support:
    • Prepare and present demos, workshops, and other technical materials directly to customers and prospects.
    • Work directly with customers to help define the optimal solution architecture to meet the customer's objectives.
    • Support product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.
  • Partner Support:
    • Identify third-party technical partners that could complement Trilliant products and services.
    • Provide demonstrations and other support for partners, including system integrators, distribution automation vendors, and other partners in the Smart Grid ecosystem.
    • Develop technical proposal responses in collaboration with Sales.
  • Proposal Response Development:
    • Read, interpret, and summarize technical requirements of proposals, tenders, and bid requests.
    • Drive overall technical solutions to best meet RFP and customer requirements.
    • Collaborate with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in proposals and other customer-facing materials.
    • Lead role in producing proposals and bid responses, ensuring all material developed conveys a consistent and compelling solution message in alignment with the identified proposal objectives.
    Requirements
    • 5-7 years of sales experience in the utility industry and/or Smart Grid-related experience.
    • Considerable travel to EMEA customers, conferences, and partners will be a requirement.
    • Must have a very solid working knowledge of how network products and software work.
    • Strong knowledge of wireless technologies is a requirement.
    • Must learn to be very proficient with all Trilliant's products including communications equipment, end-point devices, and head-end software applications.
    • Ability to work effectively with the many different functional areas within the organization and with outside customers and partners.
    • Capable of working under tight deadlines, with the capacity to work on several projects concurrently.
    • Ability to adapt and react to dynamic scheduling, and the ability to work extended hours when necessary.
    • Highly self-motivated, self-direct and attentive to detail.
    • Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio, and MPP to produce reports, presentations, and correspondence.
    • Bachelor's degree in engineering or another relevant field.
    Trilliant Values
    • PASSIONATE: We find the right solutions for customers and exceed their expectations.
    • ACCOUNTABLE: We work smartly and tackle problems with urgency to get the job done.
    • CONFIDENT: We look to the future and partner with each other to deliver world-class solutions.
    • ENERGIZED: We are excited and support the growth and direction of Trilliant.