Customer Solutions Manager

3 weeks ago

Windsor, Windsor and Maidenhead, United Kingdom Trilliant Full time

Job Summary

We are seeking a highly skilled Customer Solutions Manager to join our team at Trilliant. As a key member of our Sales, Commercial, and Customer Solutions team, you will play a critical role in the pursuit of new business in the utility sector through the development of targeted Smart Grid solutions materials, proposals, demos, presentations, and whiteboard workshops.

Key Responsibilities

  • Work closely with Sales and Commercial Operations to define critical customer technical requirements and help position Trilliant offerings.
  • Prospect and technically prequalify new sales opportunities through inbound lead follow-up and outbound calls, text messages, and emails.
  • Develop compelling field demonstration scenarios, technical presentations, and workshop materials for use with customers.
  • Work closely with Product Management and Engineering to obtain a deep understanding of current product capabilities and roadmap for use in demos with Sales, customers, and partners.
  • Support product evaluations at customer facilities involving product demonstrations and lab validation of core capabilities.

Requirements

  • 5-7 years of sales experience in the utility industry and/or Smart Grid-related experience.
  • Considerable travel to EMEA customers, conferences, and partners will be a requirement.
  • Must have a solid working knowledge of how network products and software work.
  • Strong knowledge of wireless technologies is a requirement.
  • Ability to work effectively with the many different functional areas within the organization and with outside customers and partners.

Trilliant Values

  • We find the right solutions for customers and exceed their expectations.
  • We work smartly and tackle problems with urgency to get the job done.
  • We look to the future and partner with each other to deliver world-class solutions.
  • We are excited and support the growth and direction of Trilliant.

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