Technical Support Specialist

4 weeks ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Overview

We are seeking a skilled Field Service Engineer / Field Support Technician to join our team at nGeneration. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients in the retail and hospitality industry.

Key Responsibilities:

  • Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
  • Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.

Requirements:

  • Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered.
  • Essential requirement: Willingness to travel to client sites daily.
  • Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.

Benefits:

  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees.
  • 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.

About nGeneration:

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. Our brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, is the central base for all our activities, including on-site repairs, support hub, staging, and warehousing.

What We Offer:

We offer a comprehensive range of benefits, including a company van and fuel card, training opportunities, an annual performance bonus, and 28 days annual leave. Our team is dedicated to providing exceptional technical support to our clients, and we are looking for a skilled Field Service Engineer / Field Support Technician to join our team.

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