Night Receptionist

5 hours ago

London, Greater London, United Kingdom Citadines Barbican London Full time
Join Our Front Office Team at Citadines Barbican London

We are seeking a confident and proactive Night Receptionist to become part of our dynamic Front Office Team at Citadines Barbican London. Our properties operate 24/7, and we require a Night Receptionist to work 24 hours a week, 3 days a week, on night shifts from 11pm to 7:30am.

Key Responsibilities:
  • Guest Experience: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalize their needs, travel purposes, plans, etc.
  • Night Operations: Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
  • Customer Service: Take initiative in accommodating the customers' needs in a resourceful manner.
  • Administrative Tasks: Be proactive in the learning and development of administrative tasks, procedures, processes, and standards and ensure correct practice.
  • Reporting and Handovers: Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

We promote an Enterprising and Winning Mindset at Citadines. Previous experience is desirable, but we are looking for candidates who have the right attitude to learn, good problem-solving skills, and the ability to apply these to the job role.

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