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Restaurant Front of House Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom The Ivy Collection Full time

At The Ivy Collection, we're seeking a skilled Reception Manager to join our dynamic team. This is a fantastic opportunity to work in one of the UK's most-loved restaurant brands, known for its history and fine-dining excellence.

We're looking for a passionate and solution-driven individual who can provide a positive, warm, and professional first impression of the restaurant to our guests. As a Reception Manager, you'll be responsible for efficiently managing bookings, allocating tables, and training and leading the reception team.

Key responsibilities:

  • Ensure all guests receive a warm and professional welcome and are seated at their table
  • Manage bookings to allocate tables equally across all sections of the restaurant and stagger times of bookings
  • Train and lead the reception team to provide exceptional service
  • Provide up-to-date and accurate information on the restaurant's menu and specials
  • Ensure all payment methods are handled correctly

About you:

  • You have 3+ years of experience in a similar role
  • You're a solution-driven individual who can work under pressure during peak service
  • You're passionate about providing exceptional service and have excellent English language skills
  • You're friendly, professional, and have plenty of charisma and flair

About us: Our shared CARING values create an environment where we're happy, engaged, and care for ourselves, our colleagues, our guests, and celebrate our individualities and differences.