Restaurant Training and Development Manager
5 days ago
At Slim Chickens, a fast-growing and dynamic restaurant brand, we are seeking an experienced Restaurant Training and Development Manager to join our team. This pivotal role ensures our Front of House staff deliver outstanding guest experiences through comprehensive training, support, and leadership.
Key Responsibilities- Training and Development:
- Design, implement, and manage comprehensive training programs for FOH team members, including onboarding, ongoing development, and cross-training.
- Ensure all FOH staff are trained to provide excellent customer service and are knowledgeable about the Slim Chickens menu, brand standards, and operational procedures.
- Conduct hands-on training sessions, role-playing exercises, and team-building activities to enhance skills in customer interaction, food presentation, and overall guest experience.
- Regularly update training materials to reflect current best practices, menu updates, and operational changes.
- Act as a mentor and coach to FOH team members, providing continuous feedback and guidance to ensure optimal performance.
- Monitor team performance, identify areas for improvement, and implement action plans to address any skill gaps or service deficiencies.
- Foster a positive and motivating work environment that encourages teamwork, professionalism, and a guest-first mentality.
- Work closely with restaurant management to ensure smooth day-to-day operations at the FOH.
- Assist with scheduling, resource allocation, and staff placement to ensure adequate coverage and maintain service quality.
- Ensure all FOH staff adhere to food safety, health, and sanitation standards at all times.
- Model exceptional customer service, consistently demonstrating Slim Chickens' high standards of hospitality.
- Resolve guest concerns or complaints in a professional and timely manner, ensuring customer satisfaction.
- Assess the effectiveness of training programs and processes through regular evaluations and feedback from staff and customers.
- Collaborate with the management team to identify opportunities for operational improvements and implement best practices in training and FOH service.
- Stay updated on industry trends, customer service techniques, and training innovations to ensure Slim Chickens remains at the forefront of guest experience.
We offer a competitive salary range of £40,000 - £55,000 per annum, depending on experience. In addition to this, you will enjoy various benefits, including flexible working hours, access to healthcare and wellbeing programs, and opportunities for career growth within our expanding portfolio of brands.
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