Restaurant Operations Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Restaurant Operations Manager Job Description

Key Responsibilities

As a Restaurant Operations Manager at German Doner Kebab, you will be responsible for overseeing and managing all areas of the restaurant, ensuring guest service exceeds company standards and strong guest satisfaction is maintained. You will respond efficiently to guest complaints and take appropriate action to solve the problem, enforcing and ensuring the best quality of products possible is served.

Leadership and Team Management

  1. Leads Operations Excellence:
  2. Oversees and manages all areas of German Doner Kebab Restaurant
  3. Ensures guest service exceeds company standards and strong guest satisfaction is maintained
  4. Responds efficiently to guest complaints and takes appropriate action to solve the problem
  5. Enforces and ensures the best quality of products possible is served
  6. Organise and supervise shifts to ensure both team and guest satisfaction
  7. Trains and develops team through strong, well organised training and ongoing operational feedback
  8. Appraises teams' performance and provides formal feedback to keep them upbeat and productive
  9. Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage
  10. Monitors and ensures compliance with food safety and health & safety rules and regulations
  11. Control costs and minimises waste to ensure maximum profitability of the restaurant
  12. Successfully promote and publicize the GDK brand
  13. Nurture a positive working environment and leads by example
  14. Monitor all restaurant operations and initiate corrective actions
  15. To be duty manager on rotation basis (role shared with supervisors)
  16. Lead all financial areas including sales growth, cost management, and profit growth
  17. Takes responsibility for the business performance of the Restaurant
  18. Analysing and planning restaurant sales levels and profitability
  19. Organising marketing activities, such as promotional events and discount schemes
  20. Preparing reports at the end of the shift / week, including team control, food control and sales
  21. Creating and executing plans for sales, restaurant profit and staff development
  22. Setting budgets and / or agreeing them with the franchisee
  23. Coordinating the entire operation of the restaurant during scheduled shifts
  24. Managing team welfare and providing them with regular feedback
  25. Ensuring that all employees adhere to the company uniform standards
  26. Meeting and greeting guest and organising table reservations
  27. Organising and supervising the shifts of kitchen, dining and counter team
  28. Maintaining high standards of quality control, hygiene, and health and safety
  29. Checking stock levels and ordering supplies and ordering correct amount of supplies
  30. Preparing cash drawers and providing petty cash as required
  31. Helping in any area of the restaurant when circumstances dictate
  32. To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  33. At the end of each shift complete all necessary daily reports
  34. Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  35. To perform any other duties as designated by Operations Manager due to business demands
  36. To take responsibility for and ensure the security of a German Doner Kebab Restaurant
  37. Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records
  38. To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
  39. To administer and maintain the German Doner Kebab PMC system
  40. To monitor the stock storage areas, ensuring they are secure, neat and clean at all times
  41. To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
  42. To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner
  43. To meet and greet all customers where possible and role model exceptional customer care
  44. To monitor the training of restaurant staff including holding annual performance reviews
  45. To lead and comply with maintaining high standards of food quality
  46. To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  47. Ensure GDK team are always well groomed and smart ready for work
  48. At all times promote and follow legal responsibilities and requirements associated with the business
  49. Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
  50. Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships

  1. Team members and Supervisors
  2. Store Management Team
  3. Guest / Uber drivers
  4. GDK personnel
  5. Store Franchisee

Qualifications

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  1. Proven working experience as a Restaurant Manager
  2. Demonstrated experience in customer service management
  3. Extensive food knowledge
  4. Proficiency in English
  5. Computer literacy and familiarity with restaurant management software
  6. Strong leadership, motivational and people skills
  7. Financial management skills


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