Restaurant Operations Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Restaurant Operations Manager

We are seeking a highly skilled Restaurant Operations Manager to join our team at German Doner Kebab. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, maintaining high standards of quality, service, and cleanliness.

Key Responsibilities:

  • Oversee and manage all areas of the restaurant, including front-of-house and back-of-house operations.
  • Ensure guest service exceeds company standards and maintain strong guest satisfaction.
  • Respond efficiently to guest complaints and take appropriate action to solve the problem.
  • Enforce and ensure the best quality of products possible is served.
  • Organise and supervise shifts to ensure both team and guest satisfaction.
  • Train and develop team through strong, well-organised training and ongoing operational feedback.
  • Appraise teams' performance and provide formal feedback to keep them upbeat and productive.
  • Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage.
  • Monitor and ensure compliance with food safety and health & safety rules and regulations.
  • Control costs and minimise waste to ensure maximum profitability of the restaurant.
  • Successfully promote and publicise the GDK brand.
  • Nurture a positive working environment and lead by example.
  • Monitor all restaurant operations and initiate corrective actions.
  • To be duty manager on rotation basis (role shared with supervisors).
  • Lead all financial areas, including sales growth, cost management, and profit growth.
  • Takes responsibility for the business performance of the Restaurant.
  • Analysing and planning restaurant sales levels and profitability.
  • Organising marketing activities, such as promotional events and discount schemes.
  • Preparing reports at the end of the shift/week, including team control, food control, and sales.
  • Creating and executing plans for sales, restaurant profit, and staff development.
  • Setting budgets and/or agreeing them with the franchisee.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Managing team welfare and providing them with regular feedback.
  • Ensuring that all employees adhere to the company uniform standards.
  • Meeting and greeting guests and organising table reservations.
  • Organising and supervising the shifts of kitchen, dining, and counter team.
  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Checking stock levels and ordering supplies and ordering correct amount of supplies.
  • Preparing cash drawers and providing petty cash as required.
  • Helping in any area of the restaurant when circumstances dictate.
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment.
  • At the end of each shift, complete all necessary daily reports.
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
  • To perform any other duties as designated by Operations Manager due to business demands.
  • To take responsibility for and ensure the security of a German Doner Kebab Restaurant.
  • Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records.
  • To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date.
  • To administer and maintain the German Doner Kebab PMC system.
  • To monitor the stock storage areas, ensuring they are secure, neat, and clean at all times.
  • To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved.
  • To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner.
  • To meet and greet all customers where possible and role model exceptional customer care.
  • To monitor the training of restaurant staff, including holding annual performance reviews.
  • To lead and comply with maintaining high standards of food quality.
  • To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met.
  • Ensure GDK team are always well-groomed and smart ready for work.
  • At all times promote and follow legal responsibilities and requirements associated with the business.
  • Maintain a local authority food safety certificate, i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers.
  • Have a good working knowledge of all equipment and efficiently take care of preventative maintenance.

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