Resident Liaison Officer

3 days ago


Nottingham, Nottingham, United Kingdom Lovell Full time
Resident Liaison Officer Opportunity

We are seeking a highly skilled and experienced Resident Liaison Officer to join our dynamic Partnership team at Lovell, the UK's leading provider of mixed tenure affordable housing solutions.

As a Resident Liaison Officer, you will be responsible for delivering a first-class customer experience, driving high levels of satisfaction across our social housing refurbishment contracts. You will work closely with our Senior Resident Liaison Officer and be responsible for managing the workload across planned maintenance programmes.

Key responsibilities include:

  • Providing exceptional customer service and communication skills to residents and stakeholders
  • Managing and coordinating maintenance programmes to ensure timely and efficient delivery
  • Working closely with internal and external teams to ensure seamless programme delivery
  • Developing and maintaining strong relationships with residents, stakeholders, and internal teams

We are looking for a pro-active and engaging individual with a proven track record of successfully managing workloads and delivering high levels of customer satisfaction. You will have excellent communication and administration skills, with experience of CRM systems and Microsoft Office.

As an Investors in People Gold award employer, Lovell offers a range of benefits, including:

  • Bonus entitlement based on performance KPIs
  • Holidays - 26 days
  • Life Assurance
  • Pension
  • Private medical insurance
  • Ability to purchase additional holiday
  • Access to discount portal
  • Cycle to Work scheme and the Lovell Way to EV
  • Digital GP
  • Employee assistance programme
  • Sharesave scheme

We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality of opportunity. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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