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Resident Liaison Officer
2 months ago
Job Title: Resident Liaison Officer
Job Summary:
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
Key Responsibilities:
- Ensure residents are aware of the works processes and communicate updates / changes accordingly.
- Coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
- Engage with customers through newsletters, meetings, visits and open days.
Requirements:
- With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
- We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
- You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
- You must have a UK driving licence, and own your car.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company's growth