Tenant Liaison Officer
4 weeks ago
Job Title: Tenant Liaison Officer
Company: CV-Library
Location: Mansfield
Sector: Construction
Contract: Contract
Hours: Full Time
Our client, a large social housing contractor, is seeking a Tenant Liaison Officer to facilitate the smooth running of projects in the Mansfield area. The successful candidate will build and maintain positive relationships to ensure effective liaison between residents, sub-contractors, client representatives, and the team.
Main Duties / Accountability- Ensure implementation of all Company Policies and Procedures.
- Develop effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
- Assess high-risk/vulnerable residents and ensure Site Manager tailors works according to the risk level.
- Conduct property condition surveys and appliance surveys with photographs with the Resident before works start in the home.
- Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues with the Senior Resident Liaison Officer and Community Investment Team.
- Arrange appointments for surveys and works.
- Ensure letters are sent out confirming all survey and work dates.
- Manage complaints in line with our complaint's procedure.
- Distribute high-quality, easy-to-understand communication materials as requested.
- Participate in Project Management meetings as required.
- Community Initiatives and awareness, such as Newsletters and safety competitions, by working alongside the Senior RLO and Community Investment Team.
- Provide aftercare packs and instruct on new installations.
- Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager.
- Arrange satisfaction surveys for all residents, collating responses, and work with the Senior RLO to use feedback to improve our service.
- At least 1-year resident liaison experience within the construction/social housing sector.
- Report writing.
- Ability to competently operate MS Office (Word & Excel).
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