Tenant Liaison Officer

4 weeks ago


Nottingham, Nottingham, United Kingdom CV-Library Full time

Job Title: Tenant Liaison Officer

Company: CV-Library

Location: Mansfield

Sector: Construction

Contract: Contract

Hours: Full Time

Our client, a large social housing contractor, is seeking a Tenant Liaison Officer to facilitate the smooth running of projects in the Mansfield area. The successful candidate will build and maintain positive relationships to ensure effective liaison between residents, sub-contractors, client representatives, and the team.

Main Duties / Accountability
  1. Ensure implementation of all Company Policies and Procedures.
  2. Develop effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
  3. Assess high-risk/vulnerable residents and ensure Site Manager tailors works according to the risk level.
  4. Conduct property condition surveys and appliance surveys with photographs with the Resident before works start in the home.
  5. Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues with the Senior Resident Liaison Officer and Community Investment Team.
  6. Arrange appointments for surveys and works.
  7. Ensure letters are sent out confirming all survey and work dates.
  8. Manage complaints in line with our complaint's procedure.
  9. Distribute high-quality, easy-to-understand communication materials as requested.
  10. Participate in Project Management meetings as required.
  11. Community Initiatives and awareness, such as Newsletters and safety competitions, by working alongside the Senior RLO and Community Investment Team.
  12. Provide aftercare packs and instruct on new installations.
  13. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager.
  14. Arrange satisfaction surveys for all residents, collating responses, and work with the Senior RLO to use feedback to improve our service.
Experience / Skills
  1. At least 1-year resident liaison experience within the construction/social housing sector.
  2. Report writing.
  3. Ability to competently operate MS Office (Word & Excel).


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