Building Liaison Officer

1 month ago

Nottingham, Nottingham, United Kingdom Lovell Full time
Exciting Opportunity for a Resident Liaison Officer

We are seeking a highly skilled and experienced Resident Liaison Officer to join our dynamic Partnership team at Lovell, the UK's leading provider of mixed tenure affordable homes.

As a key member of our team, you will be responsible for delivering a first-class customer experience, driving high levels of satisfaction on social housing refurbishment contracts. You will work closely with our Senior Resident Liaison Officer and be responsible for ensuring that our residents receive exceptional service and support.

Key Responsibilities:

  • Deliver a first-class customer experience, driving high levels of satisfaction on social housing refurbishment contracts.
  • Work closely with our Senior Resident Liaison Officer to ensure that our residents receive exceptional service and support.
  • Develop and maintain strong relationships with our residents, stakeholders, and partners.
  • Identify and implement opportunities to improve customer satisfaction and service delivery.
  • Contribute to the development and implementation of business strategies and plans.

What We Offer:

  • Bonus entitlement based on performance KPIs.
  • Holidays - 26 days.
  • Life Assurance.
  • Pension.
  • Private medical insurance.
  • Ability to purchase additional holiday.
  • Access to discount portal.
  • Cycle to Work scheme and the Lovell Way to EV.
  • Digital GP.
  • Employee assistance programme.
  • Sharesave scheme.

We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people. We are an equal opportunities employer who encourages and values diversity and inclusion within our teams.

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