Senior HR Operations Coordinator

2 months ago

Leatherhead, Surrey, United Kingdom KBR Full time

Job Summary

The Senior HR Operations Coordinator plays a crucial role in delivering exceptional HR services to employees and external stakeholders. This multifaceted position involves a blend of HR administration and providing initial HR advisory support.

Key Responsibilities

  • Deliver a first-class HR service to employees, underpinned by excellent customer service and effective query resolution.
  • Coach and train HR Operations Coordinators to build their knowledge of HR processes.
  • Continuously improve the service offered by the HR department, including Workday content and ways to help educate employees on where to access key HR information.
  • Partner with key HR stakeholders to collaborate on HR projects and ensure connectivity across the HR department.
  • Administer all general correspondence required throughout the life cycle of employment.
  • Ensure all new starters, changes to existing employees, and leavers are reflected in Workday.
  • Organize, file, and archive all HR documentation to ensure accuracy and up-to-date information.
  • Manage data accuracy in Workday to reflect changes made through monthly payroll and ensure the system is 100% accurate at all times.
  • Manage the queries and actions in the HR 'In-box.'
  • Process sickness and absence forms.
  • Understand recruitment processes and systems to ensure a smooth transition to the HR environment for new starters.
  • Ensure timely correspondence regarding new employees, including offers of employment, references, security documentation, new joiner letters, and induction packs.
  • Work with the Benefits Advisor to administer company benefit schemes, liaising where appropriate and ensuring supporting documentation is provided for payroll action.
  • Administer the sale and purchase of holidays and ensure recorded for payroll and statistical purposes throughout the year.
  • Manage the probationary process and relevant documentation.
  • Deliver transactional processes across the employee lifecycle against metrics and SLAs.
  • Manage level 0 and 1 employee queries, escalating them where appropriate.
  • Provide HR support to line managers, employees, and HRBPs on policies, procedures, and HR processes, including absence management, family leave, flexible working requests, GIPS cases, OH referrals, security administration, routine HR reports, and accurate record keeping, as required.
  • Adept a confidential approach to handling, storing, and processing personal data (GDPR).
  • Create onboarding experiences for new starters that promote a positive candidate experience.

Requirements

  • Experienced HR administrator, ideally within HR operational or HR shared services environments.
  • Ability to handle work of a sensitive and confidential nature.
  • Strong communication skills, both written and verbal.
  • Flexible, enthusiastic, and positive 'can-do' attitude.
  • Team player with the ability to work on own initiative and prioritize workload.
  • High degree of accuracy and attention to detail.
  • Demonstrated decision-making and problem-solving skills.
  • Demonstrated ability to manage competing tasks and stakeholder expectations.
  • People systems experience and knowledge and intermediate proficiency in the Microsoft suite.
  • Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.

Technical Skills/Knowledge

  • Good standard of competence in Microsoft packages.
  • Experience of managing information in databases.
  • Understanding of UK employment law, compliance, and the GDPR data protection.
  • Understanding of security clearances and associated process (BPSS, SC, DV) - Desirable.

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