Orthopaedics Department Operations Manager
3 weeks ago
About Us
\Whittington Health NHS Trust is a leading healthcare provider serving a diverse population. Our commitment to delivering excellent patient care and fostering a positive work environment makes us an ideal employer for individuals seeking a challenging and rewarding career.
\Job Description
\We are seeking an experienced Operational Support Manager to join our Orthopaedics Department. The successful candidate will be responsible for managing the administrative functions, supporting the delivery of surgical services, and ensuring compliance with trust regulations.
\Key Responsibilities
\- \
- Support the achievement of key performance indicators (KPIs) for the service, including 18-week, cancer, and diagnostic delivery across sub-specialties.\
- Manage day-to-day operational activities, including site-specific outpatients, inpatients, and ward administration, as well as administrative staff.\
- Deliver exceptional patient experience by responding to queries and complaints, investigating incidents, and collaborating with the Patient Advice and Liaison Service (PALS).\
About You
\To succeed in this role, you will need:
\- \
- Experience working in surgery, with a strong understanding of operational management practices.\
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.\
- Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage time effectively.\
- Able to work under pressure, with a flexible attitude towards change management.\
Salary and Benefits
\We offer a competitive salary of £55,000-£65,000 per annum, depending on experience, plus benefits including a pension scheme, annual leave, and professional development opportunities.
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