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Front Office Operations Manager

2 months ago

Greater Manchester, United Kingdom Anonymous Account Full time

Job Title: Front Office Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Front Office Operations Manager to lead our front office team at Anonymous Account. As the face of the hotel, you will be responsible for delivering an exceptional guest experience, ensuring smooth and efficient operations, and upholding the brand's standards of excellence.

Key Responsibilities:

  • Front Office Operations: Oversee the entire Front Office operation to maintain high standards, ensuring seamless check-in and check-out processes, and providing exceptional guest service.
  • Guest Satisfaction: Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement, to ensure that our guests have an exceptional experience.
  • Team Management: Recruit, manage, train, and develop the Front Office team, ensuring that they have the necessary skills and knowledge to deliver exceptional guest service.
  • Performance Management: Monitor the appearance, standards, and performance of the Front Office Team Members, with an emphasis on training and teamwork, to ensure that they meet the brand's standards of excellence.
  • Staffing and Scheduling: Monitor staffing levels to meet business demands, ensuring that the Front Office team is adequately staffed to provide exceptional guest service.
  • Profit and Loss Management: Manage the Front Office department's Profit and Loss account, ensuring that the department operates within budget and meets financial targets.
  • Continuous Improvement: Identify areas for improvement and implement changes to ensure that the Front Office operation is efficient, effective, and aligned with the brand's standards of excellence.

Requirements:

  • Experience: Previous experience of managing a department and Profit and Loss account.
  • Leadership Skills: Experience of managing and developing people, with a focus on leadership and team management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze problems and implement effective solutions.
  • Adaptability: Ability to work in a fast-paced environment, with a focus on adaptability and flexibility.

What We Offer:

Anonymous Account offers a competitive salary and benefits package, as well as opportunities for career development and growth.