Customer Care Team Leader
3 weeks ago
Job Title: Customer Care Team Leader
Location: A mix of home and office work in St Neots, Cambridgeshire.
We are looking for a highly skilled and experienced Customer Care Team Leader who speaks fluent German to deliver exceptional customer service and contribute to the success of our team. As a leader, you will be responsible for managing a team of customer support agents, ensuring that they provide top-notch service to our customers.
Key Responsibilities:
- To lead and manage a team of customer support agents, providing guidance and coaching to ensure they meet performance expectations.
- To develop and implement customer service strategies that align with company goals and objectives.
- To collaborate with other teams, such as sales and marketing, to identify opportunities to improve customer satisfaction and loyalty.
- To stay up-to-date with industry trends and best practices in customer service, applying this knowledge to continuously improve our services.
Requirements:
- A degree in a relevant field, such as business or communications.
- At least 2 years of experience in a customer-facing role, preferably in a leadership position.
- Fluency in German, both written and spoken.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- A competitive salary of £45,000 per year, depending on experience.
- A generous bonus scheme based on individual and team performance.
- A comprehensive benefits package, including health insurance, pension plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
About Us:
Athena Resourcing Solutions is a leading recruitment agency specializing in placing talented professionals in exciting roles within various industries. We are committed to delivering exceptional service to our clients and candidates, building long-term relationships based on trust and respect.
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