Customer Care Team Leader

3 weeks ago


Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

Job Title: Customer Care Team Leader

Location: A mix of home and office work in St Neots, Cambridgeshire.

We are looking for a highly skilled and experienced Customer Care Team Leader who speaks fluent German to deliver exceptional customer service and contribute to the success of our team. As a leader, you will be responsible for managing a team of customer support agents, ensuring that they provide top-notch service to our customers.

Key Responsibilities:

  • To lead and manage a team of customer support agents, providing guidance and coaching to ensure they meet performance expectations.
  • To develop and implement customer service strategies that align with company goals and objectives.
  • To collaborate with other teams, such as sales and marketing, to identify opportunities to improve customer satisfaction and loyalty.
  • To stay up-to-date with industry trends and best practices in customer service, applying this knowledge to continuously improve our services.

Requirements:

  • A degree in a relevant field, such as business or communications.
  • At least 2 years of experience in a customer-facing role, preferably in a leadership position.
  • Fluency in German, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • A competitive salary of £45,000 per year, depending on experience.
  • A generous bonus scheme based on individual and team performance.
  • A comprehensive benefits package, including health insurance, pension plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Us:

Athena Resourcing Solutions is a leading recruitment agency specializing in placing talented professionals in exciting roles within various industries. We are committed to delivering exceptional service to our clients and candidates, building long-term relationships based on trust and respect.



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