German Speaking Customer Care Manager
2 days ago
Job Summary: We are looking for a Senior Customer Support Leader to join our team in Germany. As a key member of our customer support team, you will be responsible for leading a team of customer care administrators, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:
- Lead a team of customer care administrators to deliver exceptional customer service
- Develop and implement effective coaching strategies to improve team performance
- Motivate and engage the team to achieve business objectives
- Resolve complex customer queries and complaints effectively
- Collaborate with colleagues to drive business growth and improvement
Requirements:
- Previous experience as a team lead or supervisor in customer service
- Fluent German language skills (written and spoken)
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Working Arrangements:
This role involves a mixture of home and office working. You will be required to commute to our St Neots Office in Cambridgeshire one day a week. We offer flexible working hours and a hybrid working arrangement.
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