German Speaking Customer Care Manager

2 days ago


Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

Job Summary: We are looking for a Senior Customer Support Leader to join our team in Germany. As a key member of our customer support team, you will be responsible for leading a team of customer care administrators, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Lead a team of customer care administrators to deliver exceptional customer service
  • Develop and implement effective coaching strategies to improve team performance
  • Motivate and engage the team to achieve business objectives
  • Resolve complex customer queries and complaints effectively
  • Collaborate with colleagues to drive business growth and improvement

Requirements:

  • Previous experience as a team lead or supervisor in customer service
  • Fluent German language skills (written and spoken)
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Working Arrangements:

This role involves a mixture of home and office working. You will be required to commute to our St Neots Office in Cambridgeshire one day a week. We offer flexible working hours and a hybrid working arrangement.



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