Customer Service Team Leader

4 days ago


Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

Resourcing Group is seeking a highly motivated Customer Service Team Leader to lead our German-speaking team in delivering exceptional customer care. As a key member of our team, you will be responsible for managing a team of customer care administrators, providing expert support to customers, and ensuring that we consistently meet the highest levels of service excellence.

The ideal candidate will have previous experience as a team leader or supervisor, with a passion for delivering customer service. Fluency in both spoken and written German and English is essential, along with positive and engaging communication skills. You will be flexible, with coaching and feedback skills, able to interpret department, team, and individual metrics for continuous improvement.

This role involves a mixture of home and office working, with one day per week required at our St Neots Office in Cambridgeshire. The successful candidate will be offered a competitive salary of £28,000 - £32,000 per annum, depending on experience.

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and can motivate and support their team to achieve high performance. If you are a driven and results-focused individual who is looking for a new challenge, please apply now.



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