Key Account Support Manager

3 weeks ago


Huddersfield, Kirklees, United Kingdom Zachary Daniels Full time
Global Customer Services Representative Job Opportunity

Zachary Daniels is seeking a highly motivated and skilled Global Customer Services Representative to join their team in Huddersfield.

As a key member of the customer service team, you will play a crucial role in delivering exceptional customer experiences for designated groups.

The successful candidate will have excellent administrative skills, a high level of attention to detail, and proficiency in MS Office packages (Word, Excel, Outlook).

We offer a competitive salary of £26,000 - £28,000 per annum, plus benefits including free onsite parking, early finish on Fridays, and flexible hybrid working arrangements.

You will also receive a continuous / Long Service Award (£200 bonus at 5 years, £400 at 10 years, £600 at 15 years) and employee discount across all brands (40% off website prices or cost price + 20% from direct warehouse orders).

Responsibilities:
  • Closely collaborate with Key Account Managers to deliver exceptional customer experiences.
  • Ensure timely updates on supply statuses, process orders efficiently, and brief logistics teams on customer requirements.
  • Meet key performance indicators such as satisfactorily meeting customer logistical needs.
  • Work alongside Sales Account Managers to stay informed and coordinate logistics to anticipate future demands.
Requirements:
  • GCSE / A-LEVEL qualification is required for this position.
  • Excellent administrative and problem-solving skills.
  • High level of organisational and planning abilities.
  • Proficiency in MS Office packages (Word, Excel, Outlook).
  • Self-motivated and committed to excellence.
  • Professional and customer-focused attitude.
  • Reliable and trustworthy individual.
  • Calm under pressure and patient nature.
  • Ability to work collaboratively as part of a team.
Estimated Salary Range:

£26,000 - £28,000 per annum based on location and experience.


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