Account Management and Support Specialist

19 hours ago


Huddersfield, Kirklees, United Kingdom Zachary Daniels Full time
Job Description:

We are seeking a highly skilled Customer Service Advisor to join our team in Huddersfield. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences for designated groups.

Responsibilities and Requirements:
  • Collaborate closely with Key Account Managers to deliver exceptional customer experiences.
  • Ensure customers receive timely updates on supply statuses, process orders efficiently, and brief logistics teams on customer requirements.
  • Meet key performance indicators such as satisfactorily meeting customer logistical needs, accurately processing sales orders, confirming delivery dates, and adhering to product specifications.
  • Work alongside Sales Account Managers to stay informed, provide essential reports, and coordinate logistics to anticipate future demands.

As a successful candidate, you will possess excellent administrative skills, a high level of attention to detail, and strong organisational and planning abilities with effective time management.

Benefits and Salary:
  • Competitive holiday allowance (25 days + bank holidays) increasing by one day per year, up to 30 days.
  • Free onsite parking.
  • Early finish on Fridays.
  • Flexible hybrid working arrangements tailored to each role and business needs.
  • Continuous / Long Service Award (£200 bonus at 5 years, £400 at 10 years, £600 at 15 years).
  • Employee discount across all brands (40% off website prices or cost price + 20% from direct warehouse orders).
  • Motoring and Transport Benefits.
  • Medicash (health cash) plan.

Estimated salary: £26,000 - £28,000 per annum + benefits.



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