Customer Service Advisor
22 hours ago
Zachary Daniels is a visionary global brand embarking on a transformative journey. Following a recent transformation and ownership change, they are seeking talented individuals to join their newly relocated customer service team in Huddersfield.
This is an exciting opportunity to be part of an innovative team at the forefront of customer experience, collaborating with like-minded professionals in a dynamic environment.
Job Summary:We are seeking a highly skilled Customer Service Advisor to deliver exceptional customer experiences for designated groups. The successful candidate will work closely with Key Account Managers to ensure customers receive timely updates on supply statuses, process orders efficiently, and brief logistics teams on customer requirements.
Responsibilities:- Collaborate closely with Key Account Managers to deliver exceptional customer experiences.
- Ensure customers receive timely updates on supply statuses and process orders efficiently.
- Meet key performance indicators such as satisfactorily meeting customer logistical needs, accurately processing sales orders, confirming delivery dates, and adhering to product specifications.
- Work alongside Sales Account Managers to stay informed, provide essential reports, and coordinate logistics to anticipate future demands.
- Competitive holiday allowance (25 days + bank holidays) increasing by one day per year, up to 30 days.
- Free onsite parking.
- Early finish on Fridays.
- Flexible hybrid working arrangements tailored to each role and business needs.
- Continuous / Long Service Award (£200 bonus at 5 years, £400 at 10 years, £600 at 15 years).
- Employee discount across all brands (40% off website prices or cost price + 20% from direct warehouse orders).
- Motoring and Transport Benefits.
- Medicash (health cash) plan.
Estimated salary: £26,000 - £28,000 per annum + benefits.
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