Customer Experience Consultant

11 hours ago


Huddersfield, Kirklees, United Kingdom Simply Biz Ltd Full time
Role Overview

We are excited to offer an opportunity for a highly skilled Customer Service Advisor based in Huddersfield. This role involves strengthening and maintaining strong relationships with our member firms using one or more of our support packages.

Key Responsibilities:

  • Investigating customer issues, concerns, and developing outcomes to drive retention and loyalty.
  • Optimising customer success and revenue growth by engaging with customers.
  • Responding to inbound calls and emails, addressing queries, and promoting services.
  • Utilising CRM data to identify opportunities, make outbound calls, and handle objections.

Skills and Experience:

  • Strong communication and consultative skills with the ability to engage and influence clients.
  • Proven success in telesales and meeting/exceeding sales targets.
  • Ability to work towards retention and engagement goals.
  • Team-oriented, adaptable, and eager to learn in a fast-paced environment.

£30,000 - £40,000 per annum, depending on experience. This role offers a competitive salary and benefits package, including a pension scheme and generous holiday entitlement.



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