Customer Experience Consultant
11 hours ago
We are excited to offer an opportunity for a highly skilled Customer Service Advisor based in Huddersfield. This role involves strengthening and maintaining strong relationships with our member firms using one or more of our support packages.
Key Responsibilities:
- Investigating customer issues, concerns, and developing outcomes to drive retention and loyalty.
- Optimising customer success and revenue growth by engaging with customers.
- Responding to inbound calls and emails, addressing queries, and promoting services.
- Utilising CRM data to identify opportunities, make outbound calls, and handle objections.
Skills and Experience:
- Strong communication and consultative skills with the ability to engage and influence clients.
- Proven success in telesales and meeting/exceeding sales targets.
- Ability to work towards retention and engagement goals.
- Team-oriented, adaptable, and eager to learn in a fast-paced environment.
£30,000 - £40,000 per annum, depending on experience. This role offers a competitive salary and benefits package, including a pension scheme and generous holiday entitlement.
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Customer Experience Advisor
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