Customer Experience Strategist
1 month ago
STADA UK Thornton & Ross is on an exciting growth journey with over 700 employees fully committed to our purpose of Caring for People's Health as a Trusted Partner. As a Customer Experience Strategist, you will play a pivotal role in defining and executing our customer experience strategy, ensuring that STADA Thornton & Ross consistently delivers superior service, builds lasting customer relationships, and maintains a customer-focused culture across the organisation.
We are currently searching for a newly created role of Customer Experience Manager, to lead our experienced Customer Experience & Resolution Team. This role will allow you to demonstrate your skills in leading an effective Customer Experience team, ensuring regulatory principles & processes are followed and to provide best-in-class customer service for our clients and customers.
The ideal candidate will have well-developed experience from large-scale FMCG, Food, Chemicals or another Pharmaceutical organisation, bringing skills in leading cross-functional teams and driving customer-centric initiatives. You will be responsible for developing and implementing customer experience strategies, gathering and analysing customer feedback, and collaborating with Sales, Marketing, Product Development, and Customer Experience teams.
Estimated Salary: £60,000 - £80,000 per annum
This is a permanent position, offering a competitive salary, car allowance, and annual bonus scheme. You will also benefit from a hybrid working arrangement, spending three days of your choice in the office, with the remaining days working at home. In addition, you will receive 25 days of annual leave plus bank holidays, with the potential to buy up to 5 additional days.
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