Customer Experience Specialist
1 week ago
We are seeking a talented Customer Experience Specialist to join our team at Simply Biz Ltd in Huddersfield. As a key member of our customer success team, you will play a vital role in strengthening and maintaining strong relationships with our members.
About the RoleThis is an exciting opportunity for a results-driven professional to enhance member relationships, drive customer success, and contribute to our retention strategy. You will be responsible for resolving client concerns, promoting our services, supporting new member onboarding, and utilising CRM data to foster revenue growth.
Main Responsibilities- Relationship Building: Strengthen and maintain strong relationships with members by investigating customer issues, concerns, and developing outcomes to drive retention and loyalty.
- Customer Success: Optimise customer success and revenue growth by engaging with customers, responding to inbound calls and emails, addressing queries, and promoting services.
- CRM Utilisation: Utilise CRM and internal data to identify opportunities, make outbound calls, and handle objections.
- New Member Onboarding: Support the onboarding of new members and ensure a smooth transition.
- Communication Skills: Strong communication and consultative skills with the ability to engage and influence clients.
- Sales Experience: Proven success in telesales and meeting/exceeding sales targets.
- Team Player: Team-oriented, adaptable, and eager to learn in a fast-paced environment.
- Technical Skills: High IT literacy, particularly with MS Office, and quick to learn new software.
- Organisational Skills: Strong organisational, prioritisation, and numeracy skills.
- Attitude: Positive, self-motivated, and target-driven attitude.
Salary: £28,000 - £32,000 per annum, depending on experience.
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