Customer Experience Specialist
1 day ago
Estimated salary: £55,000 - £65,000 per annum
About the OpportunityCummins Inc. is seeking a highly skilled Quality Engineer to join our team specializing in quality for PLANT VPI in Huddersfield, West Yorkshire, United Kingdom.
Job OverviewThis fixed-term position (12 months) covers maternity leave and offers a unique opportunity to make a significant impact on product quality and customer satisfaction.
Key Accountabilities- Implement Quality Standards and Processes to deliver defect-free products meeting customer needs
- Manage Systems related to Plant Customer Issues and lead Containment Activities to resolve customer concerns
- Drive Continuous Improvement Initiatives using methodologies like Lean Manufacturing and 7-step problem solving
- Support Change Management Activities for current products and new introductions ensuring smooth transitions and high-quality standards
- Lead and Support Quality Audits to identify areas for improvement and ensure compliance with industry standards and customer requirements
- Share Technical Expertise as a quality resource to other functional areas enabling them to achieve quality goals
- Provide Valuable Insights for Decision-Making through data analysis to prioritize actions improving product and process quality
- Technical and Quality Expertise in quality core tools, NPI, and PPAP
- Strong Computer Skills for data management and analysis
- Effective Communication Skills for customer and cross-functional team interactions
- Manufacturing and Metrology Experience for practical knowledge application
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