Experience Manager

2 days ago


Bath, Bath and North East Somerset, United Kingdom Unite Students Full time

Role Overview:

As an Experience Manager - Student Services, you will be a key member of our team responsible for delivering exceptional customer experiences to our students. You will work closely with our student community, providing a warm and welcoming front-of-house reception service.

About the Role:

This varied role will involve conducting flat viewings, inspections, and leading sales conversations to showcase our properties and services. You will also plan and run events for our students, creating memorable experiences that foster a sense of community.

Key Responsibilities:

  • Providing a high-quality front-of-house reception service, ensuring all students feel welcome and supported.
  • Conducting flat viewings and inspections to showcase our properties and services.
  • Leading sales conversations to promote our accommodation options and generate interest.
  • Planning and running events for our students, including social gatherings, workshops, and activities.

What We Are Looking For:

We are seeking a caring, warm individual with excellent communication skills who is passionate about delivering exceptional customer experiences. As a key member of our team, you will have great time management and organisational skills, enabling you to prioritise tasks and manage multiple projects simultaneously.

Benefits:

  • A discretionary annual bonus, rewarding your contribution to our success.
  • 25 days paid holiday, plus an annual holiday buying scheme, and 5 additional days awarded for long service.
  • A generous pension scheme, with employer contributions between 5% and 11%, depending on how much you save.
  • Variety of benefits to support your health and wellbeing, including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit.
  • Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
  • Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more.

About Unite Students:

We are a FTSE 100 business, founded in 1991, and the UK's largest provider of purpose-built student accommodation. With over 70,000 students calling us home, we are driven by our values, culture, and commitment to developing diverse and inclusive teams.

Instinctive Inclusion:

We strive to create a happy, healthy organisation where everyone feels valued and included. Our employees, students, and neighbours contribute to building environments where we can all thrive.

Room for Everyone:

We pride ourselves on being an employer that celebrates individuality, building inclusive teams where everyone's voice is heard. We take great pride in being rated Gold Investors in People and strive to provide exceptional learning and development opportunities.

Salary:

The salary for this role is estimated to be around GBP23,965 - GBP25,410 per annum, depending on experience, plus bonus and benefits.



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