Experience Manager
2 days ago
Role Overview:
As an Experience Manager - Student Services, you will be a key member of our team responsible for delivering exceptional customer experiences to our students. You will work closely with our student community, providing a warm and welcoming front-of-house reception service.
About the Role:
This varied role will involve conducting flat viewings, inspections, and leading sales conversations to showcase our properties and services. You will also plan and run events for our students, creating memorable experiences that foster a sense of community.
Key Responsibilities:
- Providing a high-quality front-of-house reception service, ensuring all students feel welcome and supported.
- Conducting flat viewings and inspections to showcase our properties and services.
- Leading sales conversations to promote our accommodation options and generate interest.
- Planning and running events for our students, including social gatherings, workshops, and activities.
What We Are Looking For:
We are seeking a caring, warm individual with excellent communication skills who is passionate about delivering exceptional customer experiences. As a key member of our team, you will have great time management and organisational skills, enabling you to prioritise tasks and manage multiple projects simultaneously.
Benefits:
- A discretionary annual bonus, rewarding your contribution to our success.
- 25 days paid holiday, plus an annual holiday buying scheme, and 5 additional days awarded for long service.
- A generous pension scheme, with employer contributions between 5% and 11%, depending on how much you save.
- Variety of benefits to support your health and wellbeing, including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit.
- Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more.
About Unite Students:
We are a FTSE 100 business, founded in 1991, and the UK's largest provider of purpose-built student accommodation. With over 70,000 students calling us home, we are driven by our values, culture, and commitment to developing diverse and inclusive teams.
Instinctive Inclusion:
We strive to create a happy, healthy organisation where everyone feels valued and included. Our employees, students, and neighbours contribute to building environments where we can all thrive.
Room for Everyone:
We pride ourselves on being an employer that celebrates individuality, building inclusive teams where everyone's voice is heard. We take great pride in being rated Gold Investors in People and strive to provide exceptional learning and development opportunities.
Salary:
The salary for this role is estimated to be around GBP23,965 - GBP25,410 per annum, depending on experience, plus bonus and benefits.
-
Customer Experience Manager
2 days ago
Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time**About This Role**Kaplan International Languages is seeking an experienced Customer Experience Manager to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.**Responsibilities**-...
-
Comfort Experience Manager
6 days ago
Bath, Bath and North East Somerset, United Kingdom HSL Chairs Full timeAre you a customer-focused individual with exceptional leadership skills? We're seeking an experienced Comfort Experience Manager to join our team at HSL Chairs in Bath, Somerset.About the Role:We are committed to providing a world-class customer experience, and we're looking for someone who shares our passion for delivering exceptional service.As a Comfort...
-
Store Experience Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom MorePeople Full timeAbout the RoleThis is a fantastic opportunity for a retail professional looking to take on a new challenge. As a Store Experience Manager, you will be responsible for overseeing the shop within the centre, ensuring that the team is representing the company at the best of their ability. No two days are the same in this position, with a variety of day-to-day...
-
Guest Experience Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Chris McCambridge Full timeAbout UsAt Chris McCambridge, we pride ourselves on creating a welcoming atmosphere where our team members can thrive. Our company values—emphasizing collaboration, growth, and inclusivity—define who we are and what we stand for.What We OfferA diverse range of career paths: Explore various roles and career advancement opportunities across our bars and...
-
Lead Customer Experience Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Travelodge Hotels Limited Full timeAre you a motivated and customer-focused leader looking for a new challenge? Travelodge Hotels Limited has an exciting opportunity for an Assistant Hotel Manager to join our team in a role that will see you leading, coaching and motivating the hotel teams.We pride ourselves on giving all of our customers unbeatable value and a quality experience which is...
-
Digital Customer Experience Manager
4 days ago
Bath, Bath and North East Somerset, United Kingdom ADLIB Full time £30,000 - £35,000Are you a motivated and experienced professional looking for a new challenge? We are seeking a talented Website Executive to join our team at ADLIB.About the RoleThis is an exciting opportunity to work with a medium-sized marketing team, assisting in the development of a customer portal (B2B). As a Website Executive, you will coordinate the delivery, ongoing...
-
Customer Experience Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom South Full timeCompany OverviewLane7, a leading boutique bowling business in the UK, is seeking a talented Duty Manager to join its management team. With multiple venues across three brands, we offer an exciting experience packed with highly attractive bowling lanes, arcades, ping-pong, e-darts, virtual reality, and much more.About the RoleWe're looking for a creative,...
-
Employee Experience Project Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom NHS Full timeJob OverviewThis role is part of the Employee Experience and Retention Team within the People Directorate at AWP (Avon and Wiltshire Mental Health Partnership NHS Trust).The focus of the role is to ensure that managers and staff understand the tools and support available to engage and retain staff, and to use them effectively. To achieve this, the role...
-
NPD Manager
2 days ago
Bath, Bath and North East Somerset, United Kingdom Woodstock Recruitment Ltd Full timeAbout the RoleThis is an exciting opportunity for a seasoned NPD Project Manager to join our client's dynamic team. You will be responsible for leading cross-functional project teams, including formulation, packaging, and account management, to ensure project requirements are clearly understood and met.The ideal candidate will have excellent communication...
-
Store Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom RJUK Full timeAs a Store Manager for RJUK in Bath, you will lead a high-profile store, delivering excellent customer service and driving key performance indicators. The ideal candidate will have experience in quality retail, a proven background in delivering excellent customer service, and be excited by working in a flagship setting.Key Responsibilities:Lead a team of...
-
Visitor Experience Liaison
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom RSPB Full timeVisitor Experience LiaisonRole SummaryWe are seeking a Visitor Experience Liaison to ensure every visitor to our nature reserve has a high-quality experience. This involves working with a team to provide a warm welcome, enthusiastic engagement with wildlife, and encouragement to support our conservation work.The role will be based at our Ham Wall nature...
-
Duty Manager
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom The Gainsborough Bath Spa Full timeThe Gainsborough Bath Spa is a 5-star hotel with a unique culture that prioritizes guest service excellence. We are seeking a Duty Manager to lead our front office team and deliver exceptional guest experiences.Key Responsibilities:Lead by example in delivering guest service excellenceWork closely with the front office team to ensure seamless guest...
-
Patient Experience Officer
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Sulis Hospital Bath Full timeAbout the Role:Sulis Hospital Bath is seeking a highly skilled Patient Experience Officer to join their Quality & Assurance team. The ideal candidate will have excellent communication, organisation, and time management skills, as well as a proactive approach to supporting positive patient experience and service improvement.The successful candidate will...
-
Patient Experience Liaison
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Sulis Hospital Bath Full timeAbout the Role:Sulis Hospital Bath is seeking a highly skilled Patient Experience Liaison to join their Quality & Assurance team.Main Responsibilities:Manage a caseload of complaints and patient feedback from receipt to resolution.Collaborate with stakeholders across the hospital to ensure compliance with procedures and guidelines.Support senior staff and...
-
Experience Delivery Coordinator
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Apex City of Bath Hotel Full timeApex City of Bath Hotel is seeking an experienced professional to join our team as Experience Delivery Coordinator.Job Summary:We are looking for a skilled individual to promote our event experiences and achieve maximum sales revenue and client satisfaction. As an Experience Delivery Coordinator, you will be responsible for effectively promoting all services...
-
Customer Experience Advisor
2 months ago
Bath, Bath and North East Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bath, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Retention Marketing Manager
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Future Publishing Full timeWe're seeking a seasoned retention marketing professional to drive yield and revenue growth across our digital and print subscriber base. As a key member of our team, you'll be responsible for developing and implementing retention marketing roadmaps that ensure continual improvement through a test and learn approach.Key Responsibilities:Plan and execute...
-
Digital Customer Experience Lead
2 days ago
Bath, Bath and North East Somerset, United Kingdom ADLIB Recruitment Full timeAbout the RoleWe are seeking an Online Business Development Executive to join our team at ADLIB Recruitment. In this role, you will be responsible for assisting in the development of a customer portal for an established retailer. Your tasks will include coordinating delivery, ongoing development, product merchandising, and project roadmap management to...
-
Bath, Bath and North East Somerset, United Kingdom Stonegate Group Full timeAbout UsAt Stonegate Group, we're passionate about delivering exceptional guest experiences in our popular pubs, bars, and late-night venues.Our team is dedicated to creating a welcoming atmosphere for our guests, from our top-notch teams to every table.
-
Bath, Bath and North East Somerset, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Employee Experience and Retention Project Manager to join our team at the Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). This is a full-time position that offers a competitive salary of £45,000 per annum, along with a range of benefits.About UsThe AWP Trust is a diverse organization with over 5,000...