SaaS Success Coach

7 days ago


London, Greater London, United Kingdom Neulinx Full time
About Us:
Neulinx is a dynamic Proptech company that is revolutionizing the way we approach property technology. We are passionate about delivering exceptional customer experiences and are seeking a talented SaaS Success Coach to join our team.

Job Description:
As a SaaS Success Coach, you will play a crucial role in building strong client relationships and driving success. You will lead the end-to-end client experience from onboarding and training to ongoing support, ensuring customers achieve their desired outcomes. Additionally, you will use your commercial instincts to spot opportunities for upselling new features and expanding client accounts.

Main Responsibilities:
• Own the customer journey: Lead the end-to-end client experience from onboarding and training to ongoing support, ensuring customers achieve their desired outcomes.
• Be a trusted partner: Proactively engage with clients to understand their goals and deliver impactful, tailored solutions that address their needs.
• Drive value and growth: Use your commercial instincts to spot opportunities for upselling new features and expanding client accounts.

Your Background:
We are looking for adaptable, commercially minded professionals with the following attributes:
• At least two years proven experience delivering exceptional results in SaaS, Proptech, or closely related industries.
• Great communicator: Strong skills in simplifying complex ideas, building trust, and advocating for client needs.
• Tech-savvy and resourceful: Confident using tools like Google Sheets, Excel, and CRMs (e.g., HubSpot, Salesforce) to drive efficiency.
• Commercially minded and growth-oriented: Skilled at identifying growth opportunities and connecting client goals with internal resources.
• Organised and proactive: Adept at balancing multiple priorities while anticipating client needs.
• Team-oriented collaborator: Thrives in a culture of knowledge-sharing, teamwork, and continuous improvement.

Salary and Benefits:
The salary range for this position is £45,000 - £50,000 per annum, dependent on experience. Additionally, you will receive a comprehensive benefits package, including a competitive pension scheme and generous annual leave.

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