Emergency Response Officer

4 weeks ago

Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full time

About the Role

As an Emergency Service Officer with South Gloucestershire Council, you will play a vital role in enabling residents to remain living independently in their own homes. Your primary responsibility will be to coordinate an efficient response service, ensuring timely provision of emergency and urgent personal care welfare visits to residents in need.

Key Responsibilities

  • You will review, assess, and implement emergency personal care packages for new and existing service users, promoting independence and delivering high-quality, personalized care.
  • You will coordinate an immediate response to Telecare and Carer's emergencies, utilizing your specialist knowledge, skills, and experience to respond to complex situations.
  • You will assess service users with complex needs in emergency situations out of hours, compiling and implementing short-term care packages for review by day-time services.
  • You will ensure that all responders in your team have a Care Certificate where necessary and are up-to-date with supervisions, team meetings, and training.

Requirements

  • You must have a recognized and relevant professional qualification, such as a Dip Social Work or NVQ 4 in Social Care (with management components), and be registered with the appropriate authority where applicable.
  • You will have knowledge of relevant legislation, regulations, and codes of practice.
  • You may also have knowledge of the processes and procedures of an emergency response team.

Working Arrangements

This is an out-of-hours post with a four-week rolling rota. You will be required to travel throughout the authority and surrounding area, so a full valid driving license with regular access to a vehicle or alternative appropriate means of travel is essential.

What We Offer

As an employee of South Gloucestershire Council, you will have access to a range of benefits, including a competitive salary, pension scheme, and opportunities for professional development.

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