Customer Service Representative
6 days ago
About The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring that our customers have a great shopping experience.
Key Responsibilities:
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to maintain a high level of customer satisfaction and store standards.
- Operate a range of equipment, including scanners and other technology, to ensure accurate stock levels and efficient store operations.
- Participate in visual merchandising and store displays to create an engaging and welcoming shopping environment.
- Contribute to the achievement of sales and customer service targets, working closely with the store management team to identify opportunities for improvement.
What We Offer:
- A competitive salary and benefits package, including a pension scheme and life assurance.
- Opportunities for career progression and professional development, including training and mentoring programs.
- A fun and supportive work environment, with a focus on teamwork and collaboration.
- A range of employee benefits, including discounts on store products and services, and access to exclusive employee offers.
About You:
We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. You will be a team player, with excellent communication and interpersonal skills, and a willingness to learn and adapt to new situations.
Requirements:
- Previous experience in a customer-facing role, preferably in a retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Able to work flexibly, including weekends and bank holidays, and be available for overtime as required.
- Basic computer skills and ability to use a range of equipment, including scanners and other technology.
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