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Customer Service Specialist
2 months ago
Community Housing is seeking dedicated individuals to join our team as Customer Experience Representatives. In this role, you will play a vital part in delivering exceptional service and support to our valued customers.
As the first point of contact for many of our residents, you will be responsible for providing personalized assistance and resolving inquiries efficiently. Your ability to remain calm under pressure and effectively communicate with diverse individuals will be essential to ensuring a positive customer experience.
Key Responsibilities:- Provide prompt and courteous support to customers via various channels, including phone and email.
- Accurately document customer interactions and maintain detailed records within our internal systems.
- Effectively manage customer expectations by providing clear and concise information.
- Demonstrate a strong understanding of our policies and procedures to guide customers through their inquiries.
- Collaborate with colleagues to ensure seamless service delivery and address complex customer issues.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.
