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Customer Service Representative
4 weeks ago
Job Overview
Pay - £6.72 - £11.44 per hour.
We are seeking a highly motivated and flexible Sales Assistant to join our team at Dunelm in Kidderminster. As a Sales Assistant, you will be the first point of contact for customers, providing excellent customer service and ensuring a positive shopping experience.
Key Responsibilities:
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
- Maintain a high level of product knowledge, advising customers on products and services.
- Contribute to visual merchandising and store displays, ensuring a visually appealing store environment.
Requirements:
- Previous retail experience, preferably in a sales or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work flexible hours, including evenings and weekends.
- Basic math skills and accuracy when handling cash and credit card transactions.
- Ability to lift and move stock, as required.
Diversity and Inclusion:
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We welcome applications from all candidates, regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
