Customer Service Representative

4 weeks ago


Kidderminster, Worcestershire, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco Spennells Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a clean and safe store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve sales targets, maintain store standards, and support colleagues as needed.
  • Process transactions accurately and efficiently, handling customer payments and operating the till system.
  • Contribute to maintaining a clean and safe store environment, adhering to health and safety procedures and reporting any hazards or incidents.
  • Participate in visual merchandising and stock management activities, ensuring that products are displayed attractively and that stock levels are maintained.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, including on-the-job training and ongoing development opportunities.
  • A supportive and inclusive work environment, with opportunities to work with a diverse team.
  • A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A positive and enthusiastic attitude, with a commitment to delivering exceptional customer service.
  • The ability to work flexibly, including weekends and bank holidays, and to adapt to changing priorities and demands.
  • A basic understanding of retail operations and procedures, with a willingness to learn and develop skills.


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