Customer Service Representative

3 days ago


Kidderminster, Worcestershire, United Kingdom AF Blakemore & Son Ltd Full time
Key Responsibilities:

As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'.

Key Tasks/Responsibilities:

Customer Service:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  • Upsell selected products to customers and highlight multi-buy offers, to ensure maximum sales

Store Operations:

  • Work stock; check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.

What's in it for you?

  • Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
  • Develop your skills and capability in a highly supportive and multi-diverse culture
  • Outstanding Training & Development
  • Gain hands-on experience in a high volume, fast-paced convenience store
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
  • Paid Breaks
  • Free Tea & Coffee
  • Early access to your pay through 'EarlyPay'
  • 24/7 access to your payslips and Rotas via HR/Payroll portal
  • Wellbeing support - access to emotional support, counselling, legal and financial advice
  • Company Pension Scheme
  • NEST pension scheme
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  • Extra Holidays - Purchase Scheme
  • Cycle to work - Bicycle purchase scheme
  • Long Service Awards


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