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Customer Service Representative
2 months ago
About The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our scanning team, you will play a vital role in ensuring our customers have an exceptional shopping experience.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to maintain high standards of customer service and store appearance.
- Operate scanning equipment and other technology to ensure accurate stock levels and availability.
- Participate in stock replenishment and service activities to meet customer needs.
- Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
What We Offer
- Fully flexible shift patterns to accommodate your needs.
- Six weeks' holiday (including bank holidays) and additional leave for special occasions.
- 15% discount in our supermarkets and convenience stores, available from your first day.
- Additional 10% discount card for a friend or family member.
- Career progression and development opportunities to help you grow with our company.
- Competitive pension and life assurance, as well as a range of healthcare and well-being benefits.
- Optional payroll charity donations and a range of family-friendly policies, including 26 weeks' maternity and adoption leave.
About You
We are looking for someone who:
- Has a helpful and friendly style, with a passion for delivering exceptional customer service.
- Is proactive and enjoys working in a fast-paced, varied environment.
- Can use their own initiative to support and resolve customer queries.
- Has the ability to use a range of equipment while maintaining high standards of health and safety.
What Happens Next?
We will contact you soon to discuss your application. If you require any support with completing your online application, please contact us. We want to ensure our recruitment process is fair and accessible to all.
