Business Performance and Delivery Director

1 week ago


Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time
About the Role

We are looking for a seasoned Senior Operations Manager - Service Excellence to join our team and drive business performance.

The ideal candidate will have a proven track record of managing teams, improving customer satisfaction, and ensuring business objectives are met.

This is a fantastic opportunity to join a leading financial services group and contribute to the success of our organization.

About Us

Legal & General Group is a leading financial services company that has been named Britain's Most Admired Company in 2023, for the second year running.

We aim to build a better society for the long term by investing customers' money in things that make life better for everyone.

Job Description
  • Manage a team of professionals in delivering service excellence and achieving business objectives.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Maintain strong relationships with internal stakeholders, including sales, finance, and operational planning teams.
  • Collaborate with cross-functional teams to drive business growth, innovation, and process improvement.
  • Evaluate and review performance metrics to ensure consistency and quality across all teams.


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