Customer Experience Director
3 weeks ago
We are seeking a talented Customer Experience Director to lead our customer journey at every touchpoint. As a pivotal role in our organisation, you will drive strategic initiatives and inspire collaboration to deliver exceptional service.
Key Responsibilities:
- Develop and implement a customer experience strategy focused on delivering excellence across all interactions.
- Lead customer relations and social media teams to provide top-tier service and support.
- Collaborate with internal teams to promote customer-centric thinking and practices.
- Leverage data and best practices to drive innovation and continuous improvement.
- Represent the business in external forums and ensure regulatory compliance related to customer service.
About You:
- Proven experience in a senior customer experience role.
- Strong strategic and tactical knowledge of improving customer service.
- Exceptional communication and influencing skills to drive cross-departmental collaboration.
- A track record of delivering change initiatives in a service-based environment.
- An innovative mindset and familiarity with tools and technologies that enhance customer experience.
Salary: £60,000 + Bonus Scheme (up to 10%) + Benefits.
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