Claims Adjuster

4 days ago


Croydon, Greater London, United Kingdom AIG Full time
Job Overview

We are seeking an experienced Claims Adjuster to join our team at AIG. This role is ideal for someone who enjoys handling complex claims and providing excellent customer service.

The successful candidate will be responsible for managing key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment within authority limits.

This is a full-time position with a competitive salary range of £34,546.00-£36,862.00 per year, plus additional benefits such as a bonus scheme, company pension, and private medical insurance.

Key Responsibilities
  1. Managing key claims handling enquiries; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
  2. Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims within a personal allocation.
  3. Internal stakeholder communication where required.
  4. Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
  5. Contribute to maintenance of best practice procedures for Casualty Complex claims, consistent with global best practice.
  6. Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
  7. Handle complex claims allocated within agreed level of authority limit.
Requirements
  • The below are nice-to-haves but we are willing to take time training enthusiastic school or uni leavers who display the right attitudes.
  • Basic knowledge in Casualty claims.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • A basic knowledge of legal/regulatory and litigation/procedural requirements for their line of business.
  • Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
What We Offer
  • Bonus scheme
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Paid volunteer time
  • Private medical insurance
  • Referral programme


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