Aftersales Advisor

3 months ago

Croydon, United Kingdom Stellantis UK Full time

**This is based in our Croydon dealership
- CR0 4XD**

**Our success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.**

You will be the key link to support the aftersales department from a parts and service administrative perspective

In this role you will:

- **Create** a seamless parts and admin process
- **Receive** in Parts from Hub Via Shipment Processing
- **Monitor** Parts Stock Levels and Inform Hub if requires attention
- **Order Parts** with the technicians on warranty or complex diagnostic repairs
- **Manage & Invoice** Internal Job Cards for New & Used Cars
- **Chase** Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
- **Prepare** Warranty Claims, Prior Approvals & Invoices
- **Assisting** with day to day running and maintenance of the workshop
- **Instruct** on Warranty Parts Returns/Destruction/Surcharge Note Creation
- **Internal Authorisation**, Invoicing & Status Updates with Workshop

**The benefits are**:

- **A Company car** scheme - up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday** - 22 days increasing to 26 with continued service, plus bank holidays*
- **Shopping discounts** - through our Rewards App
- **Enhanced Maternity, Paternity and Adoption Leave**:

- **Employee Assistance Program**

**Let’s Work together**

Ideally we are looking for an experienced automotive Aftersales Advisor. But don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes as full training is available via our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) **Gold **Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

*Based on a full time contract of a 42 hour week.

INDHP

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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