Aftersales Service Advisor

3 months ago

Croydon, United Kingdom Calibre Group Solutions Full time

**Position: Service Advisor (Aftersales)**
**Location: South London**
**Salary: £32,500 PA - £38,500 OTE**

FREE ONSITE PARKING

**Opportunity Overview**:
This is a fantastic opportunity to work with a leading employer and a great brand with a superb package

If you are an experienced Automotive Aftersales Service Advisor looking for a new challenge, look no further, we have the role for you

Our client, a well-known and successful premium brand dealer group in the local area, is searching for an experienced Service Advisor to complement their exceptional Aftersales team.

**Role Summary**:
As a Service Advisor in the Aftersales Department, you will play a pivotal role in ensuring that every customer interaction reflects our client's commitment to professionalism, technical expertise, and unparalleled service.

Reporting directly to the Aftersales Manager, your primary responsibilities will include:

- **Customer Engagement**: Providing professional and prompt assistance to all customers, ensuring a positive first impression of the Service Department. Addressing technical queries and issues with expertise, offering informed guidance and solutions.
- **Service Coordination**: Serving as the primary point of contact for scheduling vehicle service appointments and keeping customers informed about their vehicle's progress. Coordinating with the workshop team to ensure the timely completion of service while maintaining high customer satisfaction levels through various communication channels.
- **Courtesy Car Management**: Managing the allocation and handover of courtesy cars, ensuring a seamless experience for customers during their service period.
- **Service Opportunities**: Identifying opportunities to enhance customer satisfaction and revenue generation by upselling additional services, service plans, and warranties that align with customer needs and vehicle requirements.
- **Administration duties**: Pre populating job cards and more.

This role is perfect for someone looking for career progression into a sought-after premium brand.

**Key Responsibilities**:

- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain relevant systems ensuring accuracy at all times.
- Maintain safe working practices and abide by the working rules and standards of the business.

**Skills & Requirements**:

- Full UK driving licence.
- Smart appearance.
- Competency in numeracy, literacy and IT.

**Benefits**:

- 25 days holiday per year (Plus Statutory Bank Holidays).
- BUPA healthcare
- Onsite parking
- Free eye tests
- Enhanced weekend pay

**Salary**: £32,500.00-£38,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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