Complex Claims Adjuster

7 months ago


Croydon, United Kingdom AIG UK Full time

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

**Make your mark in Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you would create an impact**
- You’d be managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
- Working with Team Manager/Senior Adjuster to ensuring effective vendor and TPAs management.
- Internal and External stakeholder communication where required.
- Payment of TPA bordereaux in a timely manner.
- You’d be striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.

**What you’ll need to succeed**
- We’d love to speak to people with previous experience in high volume, low value insurance claims.
- Specialist knowledge in Gadget and Mobile Phone technical claims topics.
- We are very interest in hearing from you if you have experience in conducting in-house and remote audits

**Enjoy benefits that take care of what matters**

We’re proud to offer a range of employee benefits and resources that help you protect what matters most — your finances, your family, local communities, and your health and wellbeing (including an annual paid day off to focus on mental wellbeing). You can access a variety of leaves for personal, health, family and military needs, and up to 16 hours a year to volunteer in your community.

We also offer a range of learning opportunities to help hone professional skills and speed career development, including a tuition reimbursement program.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

**Job Types**: Full-time, Permanent

**Salary**: £28,323.28-£33,254.19 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person



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