Claims Resolution Advisor

4 days ago


Croydon, Greater London, United Kingdom American International Group Full time
Job Description

We are seeking a skilled Claims Resolution Advisor to join our team at American International Group. This role will involve managing a portfolio of complex motor claims from cradle to grave in a proactive and cost-effective manner.

The successful candidate will have a good understanding of the end-to-end claims procedures, including knowledge of using claims systems such as MOJ & OIC portals.

Key Responsibilities
  • Providing customer-focused support through triaging and managing incoming claim enquiries from brokers/customers.
  • Managing a blended portfolio of complex motor claims, interacting with internal claims teams and stakeholders, brokers, insureds, external providers, and third-party agents.
  • Liaising with Courts and Claimant Representatives to obtain necessary information and identify involvement on Court Documents.
Requirements

We require a proven experience in handling third-party motor claims, including personal injury claims, third-party property damage, and credit hire claims. Strong policy language and interpretation skills for accurate indemnity decisions are essential.

Salary and Benefits

The estimated salary for this role is around $70,000-$90,000 per year, depending on location and experience. AIG offers a comprehensive benefits package, including health, wellbeing, and financial security benefits, as well as professional development opportunities.



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