Contact Centre Advisor

7 months ago

Croydon, United Kingdom Pension Protection Fund (PPF) Full time

We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help.

We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind.

Our contact centre is an award-winning team in providing excellence of service to our members and we are looking for a new **Contact Centre Advisor** to join the team.

This will be your first step into a career with us where you will receive full training from day one covering the PPFs pension schemes. Once you have established yourself in the contact centre, other opportunities will arise taking your career down different paths, from pensions administration to training and quality assurance through to customer resolutions and fraud investigation are among some of the many routes of career development opportunities.

Our contact centre is seen as the bloodline of the PPF

The Contact Centre Team is at the heart of what we do here at the PPF, offering excellent customer service to the members who call in to speak to us. As the first point of contact in response to our member’s queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping our members overcome what can be confusing, difficult or challenging times. This means that we do not work off of scripts, you will need to be able to show empathy and have a calm, natural yet professional communication style, explaining complex issues in a clear and engaging way.

Unlike other contact or call centres, we operate Monday to Friday only, and have 2 shift patterns 1) 08.45-16.45 and 2) 09.30-17.30 and we are a Hybrid working organisation mixing working from home and in the office once you are competent at your role so you will have a great work life balance.

To apply, we are looking for recent contact centre experience or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience of working in the financial services industry would also be beneficial but is not essential.

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

We’ll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
- We’re proud to be a _Disability Confident Leader_, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview._
- We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. _Whatever your background, and however you identify, you’ll be welcome here._
- We’re happy to talk about flexible working_

No agencies please.

INDLOW

We’re a statutory public corporation led by our board and accountable to Parliament through the Secretary of State for the Department for Work and Pensions. It's our duty to protect people with an eligible defined benefit pension when an employer becomes insolvent.

We’re proud of the work we do. Without us, many people would face significant financial hardship. We’re also proud of our people, all of whom are committed to our mission and to serving over 230,000 members.

PLACEHOLDER

  • Contact Centre Advisor

    6 months ago

    Croydon, United Kingdom Pension Protection Fund (PPF) Full time

    We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people’s lives, so we strive to do it well, with integrity and their...

  • Customer Service Advisors

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Customer Services Advisors - Multiple roles - Part -Time 16 hours per week only*** **Grade 5 (£28,269 - £29,214pa based on 36hrs per week - part time salary to be pro-rata'd)** Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision...

  • Housing Contact Centre Team Leader

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre to be one of the friendly and helpful entry points for our customers. The contact centre...

  • Housing Contact Centre Team Leader

    4 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    Customer Experience Champion for Housing Contact CentreCroydon Council is committed to delivering excellent customer services, and we are seeking a motivated and experienced Customer Service professional to lead our Housing Contact Centre team. As a key member of our organisation, you will play a crucial role in shaping the customer experience and ensuring...

  • Contact Centre Team Member

    6 days ago

    Croydon, Greater London, United Kingdom Love Success Recruitment Full time

    **About the Role:**As a Contact Centre Agent, you will be the first point of contact for visa applicants, providing information and guidance on visa application procedures, required documents, application status updates, and appointment scheduling.

  • Contact Centre Agent

    4 weeks ago

    Croydon, Greater London, United Kingdom Love Success Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in London. As a key member of our contact centre, you will be responsible for handling visa application procedures and providing information and guidance to applicants.About the Role:This is a full-time position, working Monday to...

  • Service Advisor

    3 weeks ago

    Croydon, United Kingdom CV-Library Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR   Customer Service Advisor Details: Basic Salary:£28,000 - £30,000 Hours:Monday to Friday 8am - 5pm Location:Croydon   New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of...

  • Service Advisor

    1 month ago

    Croydon, United Kingdom CV-Library Full time

    Service Advisor Independent Family Run Service Centre Hours: Monday - Friday 8am - 6pm - no weekends Up to £34k Basic DOE Croydon, Surrey Family Run All Makes & Models Service CentreWe are currently advertising on behalf of an multi industry award winning family run car dealership who are currently recruiting for a Service Advisor to assist in their...

  • Service Advisor

    4 weeks ago

    Croydon, United Kingdom Perfect Placement Full time

    Service AdvisorIndependent Family Run Service CentreHours: Monday - Friday 8am - 6pm - no weekendsUp to £34k Basic DOECroydon, SurreyFamily Run All Makes & Models Service CentreWe are currently advertising on behalf of an multi industry award winning family run car dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Family Contact Supervisor

    7 months ago

    Croydon, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for a Family Support Worker to work in our Croydon Children and Family Contact Centre. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and also out and about within the...

  • Trade Parts Advisor

    6 months ago

    Croydon, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Surrey **Town/City**: Croydon **Sector**: Sales Department, Parts Factor **Salary**: £28000 - £36000 per annum **Job ref**: 132166 **Automotive Trade Parts Advisor in Croydon** *** **Position**: Automotive Trade Parts Advisor **Location**: Croydon **Salary**: £28,000 Basic + Incentives and Bonus **Hours**: Full-time, 45 hours per week,...

  • Parts Advisor

    1 month ago

    Croydon, United Kingdom CV-Library Full time

    PARTS ADVISOR Basic Salary: £27,000 - £30,000 OTE: £35,000 Working Hours : Monday - Friday ONLY Location:  Croydon   A main Car Dealership is seeking an experienced Parts Advisor to join their team.   Responsibilities of a Parts Advisor ·Working on the front and back counter (Trade, Retail and Workshop)...

  • Parts Advisor

    3 months ago

    Croydon, United Kingdom CV-Library Full time

    PARTS ADVISOR Basic Salary & OTE - £34,000 Location - Croydon   NO WEEKENDS!!!!   A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with...

  • Parts Advisor

    3 months ago

    Croydon, United Kingdom CV-Library Full time

    PARTS ADVISOR Basic Salary: £27,000 OTE: £36,000 Working Hours : Monday - Friday 8.30am till 5.30pm & 1 in 2 Saturdays 8.30am till 1pm Location: Croydon A main Car Dealership is seeking an experienced Parts Advisor to join their team.   Responsibilities of a Parts Advisor ·Working on the front and back counter (Trade, Retail...

  • Parts Advisor

    6 months ago

    Croydon, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary & OTE - £34,000 Location - Croydon   NO WEEKENDS!!!!   A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with quality customer...

  • Parts Advisor

    4 months ago

    Croydon, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary: £27,000 OTE: £36,000 Working Hours : Monday - Friday 8.30am till 5.30pm & 1 in 2 Saturdays 8.30am till 1pm Location: Croydon A main Car Dealership is seeking an experienced Parts Advisor to join their team.   Responsibilities of a Parts Advisor ·Working on the front and back counter (Trade, Retail and Workshop) ·Ordering,...

  • Service Advisor

    7 months ago

    Croydon, United Kingdom Jemca Car Group Full time

    **Lexus** are currently offering a new opportunity as a **Service Advisor** to join our business based out of our **Croydon** dealership. This role offer unlimited bonus opportunity, as well as a generous team bonus! A **Service Advisor** will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in...

  • Customer Service Advisor

    4 months ago

    Croydon, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Croydon** **£25,642** p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work...

  • Customer Service Advisor

    6 months ago

    Croydon, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Croydon** **£23,400 p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday...

  • Clinical Advisor

    2 months ago

    Croydon, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Key Details:Nurses and paramedics are required for 111 Telephone Assessments.Prior Pathways Training and Certification are mandatory.The hourly rate is up to £38.The job is based in Croydon.Flexible shift times are available.Starting as soon as possible.About the Role:As a Clinical Nurse Advisor, you will answer 111 calls from the general public and provide...