Contact Centre Agent

12 hours ago


Croydon, Greater London, United Kingdom Love Success Recruitment Full time
Customer Service Representative Job Description

We are seeking an experienced Customer Service Representative to join our team in London. As a key member of our contact centre, you will be responsible for handling visa application procedures and providing information and guidance to applicants.

About the Role:

This is a full-time position, working Monday to Friday, 9 am - 5 pm, fully office-based for the first 3 months. You will have the opportunity to work with a variety of customers, responding to their queries and concerns in a professional and courteous manner.

Key Responsibilities:
  1. Handle applicant calls, emails, and online inquiries regarding visa application procedures, required documents, and application status updates.
  2. Participate in security-related training sessions to stay up-to-date on the latest protocols and procedures.
  3. Report any security incidents to a supervisor immediately upon detection, maintaining confidentiality of personal information at all times.
  4. Respect applicants' religious beliefs and political views, upholding the company's values of equality and inclusivity.
  5. Fully comply with anti-corruption policies and maintain confidentiality regarding company-related information.
  6. Provide excellent customer service, addressing client feedback or questions related to service quality or company image.
  7. Perform additional tasks assigned by a supervisor to support team operations, embracing a flexible and dynamic work environment.
Requirements:

To succeed in this role, you will need:

  1. Administrative proficiency with computer systems, including CRM software and other relevant tools.
  2. Excellent spoken and written English; fluency in any other language is an advantage.
  3. Prior customer service experience, preferably in a client-facing role, with a strong focus on communication and interpersonal skills.
  4. Experience working face-to-face in a customer service role or retail environment, with a proven track record of delivering exceptional results.
What We Offer:

In return for your hard work and dedication, we offer:

  • A competitive hourly pay rate of £13.50, plus holiday pay accrual.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A valid DBS Certificate, required for the role.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and making a real difference in people's lives, please apply now.


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