Housing Contact Centre Team Leader
1 week ago
Croydon Council is seeking a skilled Team Leader to lead a dedicated housing customer contact centre. The successful candidate will be responsible for delivering a responsive and accessible repairs service, improving customer satisfaction, and developing the capability of Customer Service Advisors. Key responsibilities include monitoring service performance, coaching and training interventions, and using management information to target aspects of service improvement. The ideal candidate will have experience working in a fast-paced customer service contact centre, strong interpersonal and leadership skills, and a passion for customer services. In return, Croydon Council offers a rewarding career with a commitment to investing in staff, a generous pay and benefits package, and opportunities for professional development. If you are a motivated and customer-focused individual looking to make a difference in the lives of residents, we encourage you to apply.
-
Housing Contact Centre Team Leader
1 month ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled and experienced Team Leader to lead our Housing Contact Centre team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our residents receive timely and effective support with their housing-related queries.Key...
-
Housing Contact Centre Team Leader
1 month ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled and experienced Team Leader to lead our Housing Contact Centre team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our residents receive timely and effective support with their housing-related queries.Key...
-
Housing Contact Centre Team Leader
1 month ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a highly skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide exceptional service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver excellent...
-
Housing Contact Centre Team Leader
1 month ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a highly skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide exceptional service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver excellent...
-
Housing Contact Centre Team Leader
3 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide excellent customer service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver exceptional...
-
Housing Contact Centre Team Leader
3 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide excellent customer service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver exceptional...
-
Housing Contact Centre Team Leader
2 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...
-
Housing Contact Centre Team Leader
2 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...
-
Housing Contact Centre Team Leader
4 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...
-
Housing Contact Centre Team Leader
4 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...
-
Housing Contact Centre Team Leader
2 months ago
Croydon, Greater London, United Kingdom Croydon Council Full timeJob Opportunity: Team Leader - Customer Service Contact CentreCroydon Council is a diverse borough with a vision to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre.This is an exciting opportunity to make a real...
-
Housing Contact Centre Team Leader
4 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeJob Opportunity: Team Leader - Customer Service Contact CentreCroydon Council is a diverse borough with a vision to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre.This is an exciting opportunity to make a real...
-
Housing Contact Centre Team Leader Grade 10
2 months ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled Team Leader to lead our Housing Contact Centre, providing exceptional customer service and driving service excellence.Key ResponsibilitiesLead a team of Customer Service Advisors, providing coaching and guidance to ensure excellent customer service.Monitor service performance, deploying resources to meet...
-
Housing Contact Centre Team Leader Grade 10
2 months ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled Team Leader to lead our Housing Contact Centre, providing exceptional customer service and driving service excellence.Key ResponsibilitiesLead a team of Customer Service Advisors, providing coaching and guidance to ensure excellent customer service.Monitor service performance, deploying resources to meet...
-
Housing Contact Centre Team Leader
5 days ago
Croydon, Greater London, United Kingdom Croydon Council Full timeCroydon Council is seeking a skilled Team Leader to lead a dedicated housing customer contact centre, providing a responsive and accessible repairs service to residents. As a key member of our team, you will be responsible for coaching and developing a team of Customer Service Advisors to deliver excellent customer service and resolve customer complaints...
-
Housing Contact Centre Team Leader
2 months ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive a responsive and accessible repairs service.Key...
-
Housing Contact Centre Team Leader
2 months ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive a responsive and accessible repairs service.Key...
-
Housing Contact Centre Team Leader Grade 10
2 weeks ago
Croydon, Greater London, United Kingdom Croydon Council Full timeAbout the RoleCroydon Council is seeking a skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide exceptional service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver excellent customer...
-
Centre Director
6 days ago
Croydon, Greater London, United Kingdom Selsdon Centre Trust Full timeWe are seeking a dedicated and dynamic Centre Manager to oversee the daily operations of our Centre. The successful candidate will possess strong organisational skills and a passion for the community we serve.Key Responsibilities:Oversee our volunteers and the daily operations of the centre, ensuring a warm and welcoming environment for our clientsLead and...
-
Centre Director
1 week ago
Croydon, Greater London, United Kingdom Selsdon Centre Trust Full timeWe are seeking a highly skilled and dedicated Centre Manager to oversee the daily operations of our Centre. The successful candidate will possess strong organisational skills and a passion for the community we serve.Duties:Oversee our volunteers and the daily operations of the centre, ensuring a warm and welcoming environment for our clientsLead and manage...