Housing Contact Centre Team Leader

1 week ago


Croydon, Greater London, United Kingdom Croydon Council Full time

Croydon Council is seeking a skilled Team Leader to lead a dedicated housing customer contact centre. The successful candidate will be responsible for delivering a responsive and accessible repairs service, improving customer satisfaction, and developing the capability of Customer Service Advisors. Key responsibilities include monitoring service performance, coaching and training interventions, and using management information to target aspects of service improvement. The ideal candidate will have experience working in a fast-paced customer service contact centre, strong interpersonal and leadership skills, and a passion for customer services. In return, Croydon Council offers a rewarding career with a commitment to investing in staff, a generous pay and benefits package, and opportunities for professional development. If you are a motivated and customer-focused individual looking to make a difference in the lives of residents, we encourage you to apply.



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