Claims Risk Management Director

4 days ago


Croydon, Greater London, United Kingdom American International Group Full time

Job Summary:

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This role involves managing adjusters in the Portfolio Package Property Complex team and providing oversight of the adjusters in the Property Express Team handling Package Portfolio claims. The successful candidate will drive best practice claims handling performance, both in terms of optimal claims outcomes and customer service.

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Main Responsibilities:

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  • Manage the allocation of claims within their Complex team of adjusters.">
  • Provide a technical referral point for team members and manage performance.">
  • Keep the UK Head of Property Claims advised of key Complex loss developments and wider Complex trends.">
  • Drive performance through required criteria.">
  • Ensure claims are accurately assessed and proactively reserved within agreed service levels.">
  • Have complete oversight of accounts with a delegated authority and ensure bordereau's are being managed correctly.">
  • Provide underwriters with regular claims data for the programs to include claims volumes, incurred movements and declinatures.">
  • Assist underwriters with providing claims marketing material that can be used as they try and attract and retain business.">
  • Ensure all actions are taken to avoid complaints and should complaints materialise ensure they are dealt with quickly, appropriately and efficiently.">
  • Produce Monthly and Quarterly claims metrics.">
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About You:

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We're looking for someone with fully developed specialist knowledge in Package Portfolio SME technical claims topics, strong stakeholder management experience, policy language skills, and a strong knowledge of legal and regulatory requirements.

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The estimated salary for this role is around £80,000-£110,000 per annum, depending on location and experience. Our company offers a comprehensive benefits package, flexible work arrangements, diversity and inclusion learning opportunities, and Employee Resource Groups (ERGs) that foster a culture of belonging.

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AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, national origin, veteran status, disability or any other legally protected categories.



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