Portfolio Claims Manager

4 days ago


Croydon, Greater London, United Kingdom AIG Full time
About the Role

We are seeking a highly skilled Portfolio Claims Manager to lead our Property Complex team. As a key member of our claims team, you will be responsible for managing adjusters and providing oversight of claims handling.

This is an exciting opportunity to drive best practice claims handling performance, technical and professional development of your team, and ensure 'Best Practice' is maintained within your teams.

You will work closely with underwriters, brokers, and other stakeholders to provide regular claims data and assist in developing marketing materials.

As a Portfolio Claims Manager, you will also be responsible for producing monthly and quarterly claims metrics, ensuring all actions are taken to avoid complaints, and addressing any issues promptly and efficiently.

What You'll Need
  • Fully developed specialist knowledge in Package Portfolio SME technical claims topics.
  • Strong stakeholder management experience, both internal and external.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • A strong knowledge of legal / regulatory and litigation / procedural requirements.
  • Experience in negotiation, mediation, arbitration, and ADR skills.
Why Join Us?

At AIG, we are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

Our Total Rewards Program offers a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

Your Benefits

Enjoy a competitive salary of £60,000-£80,000 per year, depending on experience, plus a range of benefits including:

  • A comprehensive pension scheme.
  • Life assurance.
  • Holiday entitlement.
  • Discretionary bonus.
  • Flexible working arrangements.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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